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Network EngineerPosted by: AICOM SolutionsPosted date: 2009-Jun-25
Location: Manila
ROLE-SPECIFIC COMPETENCIES
Networking • Understands the issues involved with administering and maintaining corporate infrastructure, including network connectivity, Internet access, email, etc. • Understands the issues involved in administering and maintaining corporate WAN. Telephony • Assists with the administration and maintenance of the telephone system, including telephone switches. • Assists with the creation of new hire telephone and voicemail extensions, routing extensions to appropriate locations and updating information as Innovator seating assignments change. Training & Lab Maintenance • Helps set up and maintain computer stations and software for Extensity training programs. • Helps set up and maintain the Learning Studio computer stations. Internal Systems • Assists in supporting corporate applications; internal corporate servers, user desktops, etc. • Assists with basic troubleshooting, backup, and archiving. • Helps install and improve computer software and network equipment. New Hire Administration • Creates network and email accounts for new users. • Sets up computers for new users and ensures delivery of equipment to users in different locations if necessary. • Updates company phone lists and email address books. Help Desk Administration • Helps answer all trouble calls/emails and enters work orders into our tracking software. • Assists in administering and maintaining local and web-based versions of our tracking software. • Assists in the administration and maintenance of Internal Systems programs such as Invisic, Saleslogix, Epicor, and ADP as well as operating systems used. • Interacts with internal clients to resolve basic help desk issues; communicates with internal clients in a professional manner maintaining confidentiality. • Provides responses to internal clients in a timely manner. Asset Management • Assists with the inventory management of software licenses, software, hardware, and other IT supplies. • Assists with the purchase of software, hardware and other IT supplies. • Promotes responsible usage and care of corporate equipment. |
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